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Taxi enthusiasts, fleet owners and taxi operators intent on reimagining and redefining the used taxi market by putting a spin on their everyday taxi services that everyone would love, here are five bold features thought of by heart, we bet. to all other passengers. life for:

1. Allow the passenger to request a ride for a loved one

Imagine your routine taxi app customer’s mother doesn’t have a smartphone, can’t drive herself, and lives limited to transportation options. Worried about her mobility, wouldn’t a son look for a solution that would help him request a ride for her mother?

Solution: Create a feature that allows the customer to request a ride for their family or friend on their behalf by setting their destination and pickup point. In this process, the driver can access the phone number and name of the passengers and the customer can track the route of the drivers.

2. Enable a family trip tracker

Every person wants peace of mind when any of their family members are commuting. They just want to make sure that their loved ones have arrived safely. They are constantly looking for a suitable solution to help them stay informed of where their near and dear ones are headed.

Solution: Creating a family trip tracking feature allows users to follow on the map whenever someone travels under their family profile. Uber has recently launched this feature that automatically notifies family members of their trip details and shows the trip progress live on the map.

3. Offer real-time support

Who doesn’t want a safe and reliable transportation option?

For example, if it happens that a driver suddenly deviates from the usual route, and the woman cyclist panics. But to her support, she immediately receives a call from the taxi assistance team just to make sure that she is okay as the driver had changed the designated route. A sigh of relief inevitably comes!

Lesson: Make sure your taxi app has a panic button for any unfortunate incident or mishap so that in an emergency your taxi assistance team can immediately take safety measures to rescue passengers. Furthermore, it is equally important to create a solution that can generate an alarm to notify the support team in case of any irregular activity during the trip, such as rerouting, network drop-offs or any other technical downtime and alert the team to take immediate action. .

4. Pay Next Time Feature

It can happen that a client runs out of money and forgets his cards or, worse still, gets stranded in a deserted place. He waves his hand at traffic to get the elevator, but gets no help.

How nice it could be, if he can press a button on his phone, the taxi app opens, he enters his location, and voila, the app tells him that the taxi is on its way to him and will arrive in a few minutes. . No need to pay cash as the app allows you to borrow money with the flexibility to pay it back next time.

Solution: The money lending feature in the app can help customers to pay money later when they are stopped in an unsolicited circumstance.

5. Say no to price increases and dynamic pricing

Almost all rideshare and taxi companies come with their own associated problems, one of them being price gouging. Not unknown to the fact that even customers charge and complain about fares, how rewarding would it be if the company paid incentives to drivers in case of high demand?

Solution: Without denying it, it is quite well understood that it is almost impossible for a brand in all cases to offer incentives, as a great loss can result in the case of normal “high demand” situations.

But by setting a bar for once in blue moon situations like blizzard, armed hostage crisis, heavy rain etc. and keeping them out of the price gouging can increase your brand cachet and therefore conversions.

Final thought: If you want people to approach you, you need to give them a reason to choose you over the sea of ​​other competitors out there. Stay away from traditional marketing tactics and auntie for the long haul. HUMANIZE your brand because people respond to people.

Can you find any other loopholes in today’s taxi or rideshare economy? Share with us!

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