An operating system from Apple controls the operation of the iPod. Apple releases regular updates for this operating system and you are required to update your iPod through iTunes.

Also, an iPod user may sometimes need to restore the device, which may cause the stored data to be deleted. To ensure that these processes work properly, you need to ensure that you have a healthy structure, a proper connection to the computer, and follow certain similar requirements.

Apart from this, the user is strongly recommended to backup all data (if possible) before restoring, otherwise it may cause the unavoidable need to use a data recovery tool.

An iPod may fail to update or restore due to different reasons. In such situations, the associated error can help you identify the underlying problem and take corrective action. One of those errors is:

“An unknown error has occurred.”

This error is usually encountered when trying to restore or update in iTunes and is followed by various error numbers. The solutions described here are specifically related to the condition when you see error 1428 on the iPod Shuffle or Classic.

To fix unknown error 1428 on iPod Shuffle and Classic, you need to try solutions like:

Check the proper connection of the iPod. To do this, unplug it and plug it back in.

Try to duplicate the behavior after restarting the computer.

Deactivate it and activate it again.

The USB port can be problematic. Try using a different USB port.

For Windows, USB drivers may be out of date. Please update or reinstall them.

Check that no other USB devices (other than the keyboard and mouse) are connected to the computer. If so,

take it off

For the iPod Shuffle, try to restore the iPod using the iPod Reset utility.

After applying one of the above solutions, you should be able to restore it. You must restore the deleted data, after restoring iPod to factory default settings. But if you don’t, you need an iPod.

Recovery tool to get it back. The data recovery utility can scan and rescue all types of files from all media.

Stellar Phoenix iPod Recovery is a reliable utility that recovers lost data like music files, podcasts, documents, graphic files, audiobooks, etc. from iPod Shuffle and Classic. The recovery software is available for both Windows (Windows 7, Vista, XP, 2003, and 2000) and Mac OS X (Mac OS X 10.4 and later).