As artificial intelligence (AI) technologies develop, how can we ensure that the well-being of human value and the human experience remain important? AI is becoming faster and more human-like, but questions are being raised as to whether this technology is a prerequisite for the alienation and extinction of the robust human workforce. Can knowledge like the emergence of quantum computing fail? By all accounts, artificial intelligence, like it or not, is here for the long haul.

With the proliferation of artificial intelligence technology comes the concern of what will become of the human workforce as we know it. We must find common ground to merge the two without separating our human workforce. In addition to companies expecting their revenues to increase and costs to decrease significantly, there are also ethical concerns involved in applying artificial intelligence. Here are some considerations that organizations should keep in mind:

• Organizations must retrain or reassign employees by investing in skill development. Can AI technologies equip and build robots so much that they mimic human cognition? Human issues must remain at the forefront of an organization’s artificial intelligence applications.

• Most consumers like human interaction, but the customer typically doesn’t care if they are interacting with a bot or a real person, as long as their customer experience is satisfying and encourages humanization. We witness such interactions through the use of digital assistants. Will technology and superhuman machines be able to decipher and optimize ergonomics (human factors) and influencers to produce a satisfying customer experience?

Creative teams are beginning to add an element of entertainment to make the shopping experience fun. Artificial intelligence is ushering in a new era of technology. Business leaders must invest in people to instill a workplace culture that encourages learning new skills to reduce the appearance of discrimination against certain cultural segments of our population.