Question: Who must complete continuing education courses to maintain their licenses?

Answer: To maintain a license, the following licensees must take continuing education courses as required by the Florida Department of Financial Services: adjusters (public, independent, and insurance company employees), customer representatives, and general lines insurance agents (property and casualty insurance), personal lines, health only, industrial fire or theft, life and health, life including variable annuity and life including variable annuity and health agents, life only, limited warranty, motor vehicle insurance agents ( physical damage and mechanical breakdown insurance), professional guarantors, surplus lines and title agents.

Question: When should I take intermediate and advanced level continuing education courses?

Answer: Once you have been licensed for six years, you can no longer take beginning level continuing education courses, which means that from then on, you must take only intermediate and advanced level courses.

Question: I am a non-resident Florida licensee living in the state of Michigan. My status shows that I am out of compliance in Florida. How do I meet compliance in Florida?

Answer: To be compliant, you will need to verify your home state, which in your case is Michigan, and update your CE compliance. You can do this by requesting a certification letter from the state of Michigan verifying that you meet the requirements. You can also request a copy of the National Association of Insurance Commissioners database showing the status of your active resident license. You will not be considered “out of compliance” until 45 days after your compliance date, so you will need to wait to send your letter until after your compliance cycle has finished.

Question: I took an online course but it does not appear on my transcript. What should I do?

Answer: Your continuing education provider has 20 days after you have completed your course to submit course credit for you. If they have not submitted your course credit after the 20-day period, you must contact the provider directly. If you are still having problems, you can call the Florida Department of Financial Services at 850-413-3137.

Question: I am changing my adjuster license from one adjuster to another adjuster license. How does this affect me in CE compliance? What are the compliance dates and requirements?

Answer: Your compliance period will remain the same and your requirements will not change if you change from one type of adjuster to another.